Privacy Policy (Propreneur platform)
Propreneur
Privacy Policy
How we collect, use, and protect your personal data
Effective date: 28 March 2026
Verlox Ltd | 106 Chichester Road, Portsmouth, PO2 0AH, United Kingdom
1. Introduction
Verlox Ltd ("we", "us", "our") operates the Propreneur platform accessible at https://propreneur.co.uk and via our Android application. We are committed to protecting your personal data and handling it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to it. Please read this policy carefully before using our platform.
If you have any questions about this policy or how we handle your data, please contact us at: [email protected]
2. Who We Are
Verlox Ltd is the data controller for personal data processed through the Propreneur platform.
Registered address: 106 Chichester Road, Portsmouth, PO2 0AH, United Kingdom
Contact email: [email protected]
Verlox Ltd is registered in England and Wales.
3. What Data We Collect
3.1 Account and Registration Data
When you create an account on Propreneur, we collect:
Full name
Email address
Password (stored in encrypted form)
Company or trading name (if applicable)
Telephone number (optional)
Billing address
3.2 Platform Usage Data
When you use Propreneur, we collect data you input into the platform, including:
Property deal information and financial data
Investor contact details and relationship notes
Compliance documents and records
Activity logs and task records
Mentoring session notes and progress records
Calculator inputs and saved results
3.3 Technical Data
We automatically collect certain technical data when you use the platform:
IP address
Browser type and version
Device type and operating system
Pages visited and time spent on the platform
Referral source (how you arrived at our site)
Error logs
3.4 Payment Data
Payment transactions are processed by our third-party payment provider (Stripe). We do not store full payment card details. We retain records of transaction amounts, dates, and subscription status.
3.5 Communications Data
If you contact us by email or through the platform, we retain records of that correspondence.
4. How We Use Your Data
We use your personal data for the following purposes:
To create and manage your account
To provide the Propreneur platform and its features
To process subscription payments and manage billing
To send you transactional emails (account confirmations, password resets, booking confirmations)
To send service updates and important notices about the platform
To respond to your support queries and communications
To improve and develop the platform based on usage patterns
To detect and prevent fraud, abuse, and security incidents
To comply with our legal obligations
5. Legal Basis for Processing
We process your personal data under the following legal bases:
Contract: processing necessary to perform the subscription contract with you
Legitimate interests: improving the platform, preventing fraud, and ensuring security
Legal obligation: complying with applicable laws and regulations
Consent: where you have given explicit consent, such as for marketing communications
6. Data Sharing
We do not sell your personal data. We may share your data with the following categories of third parties:
Stripe — payment processing
Contabo — cloud hosting and infrastructure (servers located in UK)
Cal.com — appointment booking functionality
Email service providers — for transactional emails
Analytics providers — for anonymised platform usage analysis
All third-party processors are bound by data processing agreements and handle your data only as instructed by us.
7. International Transfers
Our servers are hosted in Germany (EU/EEA) with Contabo, which ensures an adequate level of data protection under UK GDPR. Where any data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.
8. Data Retention
We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:
Account data: retained for the duration of your subscription plus 7 years
Financial records: retained for 7 years in compliance with HMRC requirements
Technical logs: retained for up to 12 months
Support communications: retained for 3 years
9. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
Right of access — to request a copy of the data we hold about you
Right to rectification — to correct inaccurate data
Right to erasure — to request deletion of your data in certain circumstances
Right to restriction — to limit how we process your data
Right to data portability — to receive your data in a portable format
Right to object — to object to certain types of processing
Rights related to automated decision-making
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
10. Cookies
We use cookies and similar tracking technologies on our platform. Please refer to our Cookie Policy for full details.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. These include encrypted data storage, secure HTTPS connections, access controls, and regular security reviews. Our platform is built with cybersecurity-grade architecture.
12. Children
Propreneur is not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a prominent notice on the platform. The date at the top of this policy indicates when it was last updated.
14. Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
15. Contact
For any questions about this Privacy Policy, please contact:
Verlox Ltd
106 Chichester Road, Portsmouth, PO2 0AH, United Kingdom
Email: [email protected]